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Legal

Legal and policy centre

The terms and policies that govern the Paysasa platform. The Terms of Service, Privacy Policy and AML and KYC Policy are the official texts Paysasa publishes at paysasa.com.

Legal questions: [email protected] · Privacy requests: [email protected] · Compliance: [email protected]

Every policy in one place

Start with the Terms of Service and Privacy Policy, then read the policy for the product you use.

Terms of Service

The agreement for using the Paysasa platform, apps and APIs.

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Privacy Policy

What personal information we collect, how we use it and how we protect it.

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Cookie Policy

The cookies we use and how to control them.

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Acceptable Use Policy

What is not allowed on Paysasa, including restricted businesses.

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Escrow Terms

How Escrow Safe Trade holds, releases and returns funds.

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Refund Policy

Refunds, reversals, wrong payments and chargebacks.

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AML and KYC Policy

How we prevent money laundering, terrorist financing and fraud.

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Data Protection

Controller and processor roles, breaches and DPA terms.

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Questions about a policy?

Our team can explain any policy in plain language. Legal, privacy and compliance requests go to dedicated inboxes.

  • Privacy and data requests: the privacy inbox
  • Security reports: responsible disclosure
  • Complaints and support: replies by email
  • Legal and compliance: named inboxes for each topic

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